Introduction
The products for sale on the website www.antonioarnesano.it are sold and invoiced by the company
Antonio Arnesano Furs & Leather S.r.L., with registered office at
Via Vescovo Faggiano 68, 73015 Salice Salentino, Lecce, Italy.
The company Antonio Arnesano Furs & Leather S.r.L. operates a distance selling network through the website
www.antonioarnesano.it.
The use of the distance selling service described in these general terms and conditions of sale is reserved exclusively for consumers, as defined by law and case law, meaning natural persons acting for purposes unrelated to any commercial, business or professional activity they may carry out, hereinafter referred to for brevity as “Customers”.
Scope of application
These general terms and conditions of sale apply to all sales of products offered by
Antonio Arnesano Furs & Leather S.r.L., concluded remotely, by telephone through Customer Service or through the website antonioarnesano.it, with worldwide delivery.
These general terms and conditions of distance selling must be carefully reviewed by the Customer before completing the remote purchase procedure for the products.
It is understood that placing a purchase order through Customer Service or through the website antonioarnesano.it implies full and complete knowledge of these general terms and conditions of sale and their full acceptance.
By submitting the purchase order through Customer Service or through the website antonioarnesano.it, the Customer unconditionally accepts and undertakes to observe, in their dealings with Antonio Arnesano Furs & Leather S.r.L., these general terms and conditions of sale, as well as the payment conditions set out below, declaring that they have read and accepted all the information provided to them.
The Customer also acknowledges that Antonio Arnesano Furs & Leather S.r.L. shall not be bound by conditions other than these, unless previously agreed in writing.
With regard to sales of customized products and/or products put into production specifically for the Customer following their specific order, namely made-to-measure products, the conditions relating to customized products set out in this document shall also apply and shall prevail over these general terms and conditions of sale in the parts incompatible with them.
1. Identification of the seller
1.1 For the purposes of these general terms and conditions of sale, the seller is
Antonio Arnesano Furs & Leather S.r.L..
1.2 The General Terms and Conditions may be amended at any time; therefore, each User is required to consult them before making any purchase.
1.3 In any case, each sale shall be governed by the version of the General Terms and Conditions in force on the date the purchase order is submitted.
1.4 The General Terms and Conditions apply regardless of the User’s nationality, provided that the products are to be delivered to one of the countries for which the Website provides the online sales service.
2. Shipping countries
2.1 The purchase of Products through the Website is currently possible where shipping is to be made to the following countries:
Italy, San Marino, United Kingdom, United States, Russia, Cyprus, Greece, France, Principality of Monaco, Slovenia, Bulgaria, Poland, Estonia, Latvia, Lithuania, Denmark, Finland, Norway, Sweden, Romania, Hungary, Czech Republic, Slovakia, Spain, Portugal, Germany, Austria, Albania, Croatia, Former Yugoslav Republic of Macedonia, Malta, Serbia, Ireland, Belgium, Luxembourg, Netherlands, Egypt, United Arab Emirates, Israel, Saudi Arabia, Kuwait, Lebanon, Belarus, Kazakhstan, Switzerland, South Korea, Morocco, Mexico, Turkey, Ukraine, Vietnam, Japan, China, Hong Kong, India, Bahrain, Malaysia, Qatar, Singapore and other countries.
For countries not included in the list, the Customer is invited to send a request before placing an order.
2.2 The Seller reserves the right to expand or restrict the list of shipping countries.
2.3 Delivery is also available in the territory of the Republic of San Marino and in Vatican City State.
3. Purchase methods
3.1 The products offered for sale by Antonio Arnesano Furs & Leather S.r.L. are only those available on the website at the time the Order is submitted, as described in the relevant product information sheets.
3.2 The images accompanying the product description sheet are for information purposes only and may not perfectly represent the product’s characteristics. They may differ, for example, in color and size, also depending on the browser and monitor used to access the Website and view the images.
3.3 To place an Order, the Customer must complete the relevant form on the Website in full and submit it after carefully reviewing the Terms and Conditions, as well as the characteristics of the product and/or products they intend to purchase.
The Customer must also request from Antonio Arnesano Furs & Leather S.r.L., where desired, the issuance of the tax invoice relating to the purchase, pursuant to Art. 22 of Presidential Decree no. 633/1972.
3.4 Correct receipt of the Order is confirmed by Antonio Arnesano Furs & Leather S.r.L. by means of an email response, sent to the email address provided by the Customer.
This confirmation message will briefly summarize the purchase conditions, as required by applicable law, as well as the data entered by the Customer in the Order, so that the Customer can verify them and, if necessary, promptly communicate any corrections to incorrect data.
3.5 The purchase of Products on the Website is reserved exclusively for natural persons acting as consumers and who are over eighteen years of age.
3.6 A consumer is a natural person acting for purposes unrelated to any commercial, business, craft or professional activity they may carry out.
3.7 Purchasing through the Website entails the User’s full knowledge and acceptance, without reservation, of the General Terms and Conditions.
4. Information aimed at concluding the contract
4.1 To purchase online, the User must complete an order form prepared by the Seller.
4.2 As required by law, before confirming the order, the Seller shall make available to the User all the information referred to in Art. 49 of the Consumer Code.
Information relating to the right of withdrawal is provided through the standard instructions on the right of withdrawal referred to in Annex I, Part A, provided for by Art. 1 paragraph 1 of Legislative Decree no. 21 of 21.02.2014.
4.3 To complete each order, the User is required to confirm the financial transaction relating to the payment of the price of the Products placed in the cart.
To this end, at the end of the procedure for selecting the Products and confirming the User’s data, the Website redirects the User to the page of the payment system that manages the financial transaction.
4.4 Orders for which the corresponding financial transaction is not recorded are automatically cancelled after 4 days.
4.5 Once confirmation has been received that the payment method indicated in the order is valid, the Seller will send the User, by email to the email address provided at the time of purchase, written confirmation of the order, as required by Art. 51 paragraph 7 of Legislative Decree no. 206/2005.
4.6 The offer of Products through the Website constitutes an offer to the public pursuant to Art. 1336 of the Italian Civil Code; completing and correctly submitting an order through the Website constitutes acceptance of said offer.
The contract is considered concluded when the Seller becomes aware of the User’s acceptance, formalized through the order form.
4.7 The Seller reserves the right not to accept the order in the event of failure to authorize payment by credit card or another payment system by the relevant provider.
4.8 The User may monitor the status of their order at any time by contacting Customer Service or through the tracking number provided in the shipping confirmation email.
4.9 The User is required to keep the order number communicated by the Seller, which must be indicated in any future communication.
4.10 The languages available for concluding a sales contract through the Website are:
- Italian
- English
4.11 Once the online purchase procedure has been completed, the User undertakes to keep the General Terms and Conditions already viewed and accepted.
5. Selection and availability of Products
5.1 Once the online purchase procedure has been completed, the User undertakes to keep the General Terms and Conditions already viewed and accepted.
5.2 The Products offered for sale through the Website are clothing items and accessories under the ANTONIO ARNESANO ITALY or CAMELIA brands, included in the catalogue published on the Website at the time the order is placed by the User.
5.3 The Product catalogue may be periodically updated by the Seller, who therefore provides no guarantee regarding the continued availability online of any product.
Under no circumstances does the Seller guarantee the availability of all sizes, versions, garments or colors included in the catalogue.
5.4 In the Product catalogue, each product is accompanied by a description sheet illustrating its main characteristics.
The images and colors of the Products shown in the description sheets may not faithfully correspond to the real ones due to the settings of the computer systems or devices used by the User to view the Website.
The images published must therefore be considered indicative and subject to normal tolerances.
5.5 If, although selectable through the order form, the chosen product is not available, the Seller will promptly notify the User by email, proposing a solution, such as a refund, made-to-measure production of the fur garment or a different item compatible with the characteristics requested by the Customer.
6. Prices, purchase conditions and payment methods
6.1 The sale prices are those published online at the time the order is completed and are understood to include VAT, where applicable according to the country of shipment of the Products.
6.2 The prices indicated in the online catalogue may be subject to change without prior notice. It is the User’s responsibility to verify the final price before submitting the purchase order.
6.3 Payment for the Products may be made only using the following methods:
- Credit card: Visa, MasterCard, American Express
- PayPal
- SEPA Direct Debit, in markets where enabled
- Bank transfer
7. Delivery methods, costs and other charges
7.1 The Products are delivered by couriers directly to the User, at the shipping address specified when placing the order.
7.2 The Website allows the User to request delivery of the Products to an address other than their own, provided that it is within the shipping country indicated when completing the order.
It is the User’s responsibility to provide all details necessary for successful delivery, for example by specifying the name on the doorbell or intercom if the address belongs to a third party.
7.3 Products purchased through the Website may also be collected directly from the Seller’s warehouse.
7.4 The shipping costs and types of shipping available may vary depending on the country and the shipping method chosen by the User.
7.5 These costs and any additional charges are borne by the User. The relevant amount will be expressly and separately indicated in the order summary before the order is submitted, as well as in the order confirmation email.
7.6 When the Products are handed over to the courier, the User will receive a confirmation notice from the Seller by email, indicating the name of the courier used and the shipping details.
7.7 Product delivery times vary depending on the destination countries and shipping methods chosen.
7.8 In Italy, delivery is expected within one to three working days; in countries other than Italy, delivery times vary depending on the chosen shipping method.
7.9 Both in Italy and abroad, the delivery procedure provides that, if the recipient is absent when the courier attempts delivery, the courier will leave a notice in order to complete the shipment at a later time.
The notice will indicate the contact details to arrange the second delivery.
7.10 The User may always check the status of their order through the tracking number provided in the shipping confirmation email or by contacting Customer Service.
7.11 Delivery of the Products is considered completed when the consumer, or a third party designated by them and other than the carrier, physically takes possession of the goods.
From that moment, as provided by law, the risk of loss of or damage to the Products, for reasons not attributable to the Seller, is transferred to the User.
8. User obligations upon delivery
8.1 The User acknowledges that collection of the Products is an obligation arising from the sales contract concluded with the Seller.
8.2 In the event of failed delivery due to the recipient’s absence during the attempts provided for by the courier’s procedure, the package will remain in storage.
8.3 If, within the time limits indicated by the courier in the notice left to the User, the package is not collected, it will be returned to the Seller.
8.4 In the case referred to in point 8.3, the contract shall be deemed automatically terminated pursuant to Art. 1456 of the Italian Civil Code, by simple communication sent by the Seller to the User by email, and the order shall be cancelled for all purposes.
Within 15 days of the communication, the Seller will refund the total amount paid by the User for the Products, less the costs of the failed shipment, the costs of returning the Products to the Seller and any other costs incurred by the Seller due to the failed delivery caused by the User’s absence or inaction.
8.5 The refund due pursuant to Art. 8.4 will be credited to the same payment method used by the User.
8.6 The Seller reserves the right to refuse orders from Users against whom it has previously enforced the express termination clause referred to in point 8.4.
8.7 Upon receipt of the Products, the Customer is required to verify their conformity with the order, paying particular attention to ensuring that:
- the packaging is intact;
- the packaging is not damaged;
- the packaging has not been tampered with.
Any anomalies, such as tampering with or damage to the packaging, must be specifically indicated in writing directly to the courier and the User must refuse delivery.
At the same time, the User must report the matter to the Seller’s Customer Service.
9. Right of withdrawal
9.1 The User, as a consumer, has the right to withdraw from the sales contract for the Products, as established by Art. 52 of Legislative Decree no. 206/2005, Consumer Code, without having to provide any explanation and without penalty.
9.2 The User may exercise the right of withdrawal within 14 days from the moment in which the User, or a third party other than the carrier and designated by the User, acquires physical possession of the Products.
9.3 In the case of multiple goods ordered in a single order and delivered separately, the period shall run from the day on which the User, or the third party designated by the User, acquires physical possession of the last item.
9.4 In the case of delivery of goods consisting of multiple lots or pieces, the period shall run from the day on which the User, or the third party designated by the User, acquires physical possession of the last lot or piece.
9.5 Before the expiry of the period, the User shall inform the Seller of their decision to exercise the right of withdrawal from the contract.
For this purpose:
- The withdrawal period shall be deemed to have been respected if the withdrawal communication is sent before the expiry of the withdrawal period.
- In the withdrawal communication, the User must specify the Products for which they intend to exercise the withdrawal.
- Once the withdrawal communication has been received, if timely, the Seller will refund the User the total price of the products. The refund will be made using the same payment method used by the User, only upon receipt of the returned goods.
- For the sole purpose of complying with the return deadline, the Products are considered shipped when they are delivered to the accepting post office or to the carrier.
9.6 The Products must be returned in the original packaging in which they were received, including any accompanying documents such as tags, labels, seals, anti-theft devices and similar items.
9.7 To return the Product, the User may use the postal service or a carrier of their choice.
9.8 All risks of loss of or damage to the Products during shipment to the Seller for the return are borne by the User.
9.9 As provided by Art. 57 paragraph 2 of the Consumer Code, the User shall be responsible for any decrease in value of the returned Products resulting from handling other than that necessary to establish their nature, characteristics and functioning.
9.10 If, upon receiving the returned goods, the Seller finds a decrease in the value of the Products attributable to the User, the Seller shall have the right to offset the corresponding amount of such decrease in value against the amount to be refunded to the User.
In this case, the Seller will notify the User within 14 days of receiving the return.
10. Legal guarantee of conformity
10.1 All Products sold through the Website benefit from the legal guarantee of conformity established by Articles 128 et seq. of the Consumer Code, applicable only to consumers.
10.2 Pursuant to law, the Seller is obliged to deliver goods to the User that conform to the sales contract.
10.3 The Seller is liable to the User for any lack of conformity of the Products existing at the time of delivery.
10.4 To benefit from the guarantee, the User must notify the Seller of the lack of conformity within 7 days of discovery, under penalty of forfeiture, by contacting Customer Service.
This notification must contain an accurate and complete description of the defects or faults reported.
10.5 Customer Service will respond to the User’s communication, providing instructions for shipping the defective product, which will take place at the Seller’s expense.
10.6 The Seller may request the User to attach to the Product for which the guarantee is being claimed the purchase invoice or another document proving the date on which the sale was completed.
10.7 Where applicable, the legal guarantee of conformity entitles the User to obtain the free repair or replacement of the Product, at their choice, unless the requested remedy is objectively impossible or excessively costly compared to the other available remedy.
10.8 The User shall have the right to request, at their choice, an appropriate price reduction or termination of the sales contract only if repair or replacement is impossible or excessively costly, has not been carried out within a reasonable time or has caused significant inconvenience to the User.
10.9 Under no circumstances shall a minor lack of conformity entitle the User to terminate the contract.
10.10 Any defects or damage caused by accidental events, by the User’s responsibility, by use of the Products not in accordance with their intended use or by normal wear and tear are excluded from lack of conformity and from the legal guarantee.
11. Privacy
11.1 Users’ data are processed in compliance with Legislative Decree 196/2003, Privacy Code, and EU Regulation 2016/679 GDPR, as specified in the personal data processing notice made available on the Website.
12. Customer Service, complaints and communications
12.1 For any further information, assistance or complaint, the User may contact the following details:
Antonio Arnesano Furs & Leather S.r.L.
Via Vescovo Faggiano 68
73015 Salice Salentino, Lecce, Italy
Email: info@antonioarnesano.it
Telephone: +39 0832 733 479
12.2 All communications made by email pursuant to the General Terms and Conditions shall be sent to the address provided by the User during registration or purchase.
13. Product customization
13.1 It is possible to request the made-to-measure creation of a fur garment, with no possibility of return.
13.2 It is possible to request the customization of a fur garment. Customization may concern:
- garment length;
- sleeve length;
- collar modifications;
- pocket modifications;
- lining color;
- various accessories;
- addition of accessories;
- initials on the lining.
Fur care and cleaning
Fur maintenance requires specific care and attention. Weather changes, dust and smog can alter the natural shine and beauty of fur, also affecting its softness.
We recommend using a soft-bristle brush or a fur comb, gently brushing dry in the direction of the hair to remove dust and small debris.
Do not use hairdryers or other heat sources to dry the fur.
Do not use water, as it could damage and break the hair or even the leather.
The ideal place to store fur is a cool, dry and dark wardrobe, using a breathable garment bag to protect it from dust without compromising air circulation.
Avoid exposing the fur to sunlight or heat sources.
During the summer, it is advisable to store the fur in a refrigerated place, ideal for protecting the hair from high temperatures.
Our company provides clean, refrigerated spaces with a very low humidity level. We will be happy to assist you should you need it.
The best way to ensure perfect care and maintenance of fur is to rely on experts.
In our workshop, we clean and regenerate fur garments quickly and effectively, preserving the softness and shine of the hair.
Fur cleaning is carried out in our workshops using modern techniques which include, in addition to cleaning the garment, anti-moth, deodorizing and softening treatments.
The cleaning of the garment includes a special dry-cleaning treatment for leather and fur, which restores shine, beauty and softness.
We will personally arrange collection of the garment directly from your home and return it in a simple, fast and stress-free way.
After the cleaning service, the fur garment will undergo a detailed inspection to ensure that all components and accessories have remained intact and functional.
For further information, please do not hesitate to contact us:
info@antonioarnesano.it
